Privacy policy
This policy is provided by Word Wise Training. You can contact us at tutor@ohstenwords.com
The type of personal information we collect
We currently collect and process the following information:
- Personal identifiers such as your first and last names
- Contact information such as your email address and telephone number
- Account information, including your username and password
- Records of communication between us, including emails and messages sent through our website
- Marketing preferences that tell us what types of marketing you would like to receive
How and why we collect personal information
Most of the personal information we process is provided to us directly by you so that we can:
- Provide a service to you
- Give you information you’ve asked for
- Send you content you’ve agreed to receive
- Display comments or reviews you’ve submitted
We also receive personal information indirectly from our analytics software. We use this to monitor traffic to the website and improve the experience for visitors. Data collected for this purpose does not include your name.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You can remove your consent at any time by contacting tutor@ohstenwords.com
(b) We have a contractual obligation.
(c) We have a legitimate interest.
How we store your personal information
Your information is stored securely. We keep your personal information for no longer than is necessary for the purposes for which the data was processed. We will then remove the information from our records.
Your data protection rights
Under data protection law, you have rights including:
- Your right of access – You have the right to ask us for copies of your personal information.
- Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
- Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
- Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at tutor@ohstenwords.com if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at tutor@ohstenwords.com
You can also complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have used your data.
The ICO’s address is:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
